HIV Community Medical Liaison

Shields Health Solutions; California; On-site; USD 70,000 - 75,000; Full time

Job summary

Shields Health Solutions in California seeks an experienced pharmacy technician to support off-site clinic operations, handle prior authorizations, financial assistance, patient onboarding, and refill services while upholding privacy and quality standards.

You will educate patients about hospital pharmacy services, help grow the specialty pharmacy patient population per Shields programs, document data in EMR and Therigy, and contribute to process improvements with strong Excel and communication

Qualifications

• State-registered pharmacy technician in California.
• 2–3 years of Pharmacy Technician experience; 3–5 preferred.
• High school diploma or GED required.

Responsibilities

• Provide prior authorization, financial assistance, patient onboarding, and refill support.
• Educate patients about hospital pharmacy services and benefits.
• Grow specialty pharmacy patient population per Shields programs.
• Document patient data in EMR (Therigy and Shields tools).
• Input data, adjudicate test claims, and develop follow-up action plans.
• Contribute to process improvements and maintain confidentiality.

Skills

Interpersonal skills

Phone etiquette

Attention to detail

Organizational skills

Customer service

Education

High School Diploma or GED

State-registered Pharmacy Technician

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Teams

Job description

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.

Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.

Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.

Review the patients need for financial assistance and secure financial assistance when needed and available.

Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.

Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.

Actively participate in process improvement initiatives.

Protect organization's value by keeping information confidential.

maintaining networks; Skills : Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Required Licensure/Certification : We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Years of Experience : Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education : High School Diploma or GED required.

Salary: An employee in this position who performs the job duties in California can expect a salary rate between $70,304 and $75,000 plus bonus pursuant to the terms of an any bonus plan if applicable. California residents employed by or applying for work at Shields have certain privacy rights. California Workforce Privacy Notice and Privacy Policy.

Message and data rates may apply. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.