Hiring & Training Leader (Domestic)

Teleperformance; United States; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Teleperformance is seeking a Training & Development Specialist to design and deliver programs across our global client portfolio. You will build curriculum materials, select delivery methods, and measure effectiveness for both general staff and targeted disciplines.

The role emphasizes collaboration with leaders, ongoing coaching, and vendor oversight when developing content. A passion for workforce development helps teams perform at their best and drives client satisfaction.

Qualifications

• Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas.
• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)
• Non-Technical Training
• Training on leadership and management development May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Responsibilities

• Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas.
• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)
• Non-Technical Training
• Training on leadership and management development May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Skills

Training & Development

Curriculum design

Delivery & facilitation

Verbal communications

Written communications

Time management

Job description

Teleperformance is seeking a Training & Development Specialist to design and deliver programs across our global client portfolio. You will build curriculum materials, select delivery methods, and measure effectiveness for both general staff and targeted disciplines.

The role emphasizes collaboration with leaders, ongoing coaching, and vendor oversight when developing content. A passion for workforce development helps teams perform at their best and drives client satisfaction.