Training and Development Facilitator

SURGE Staffing; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

SURGE Staffing is seeking an experienced Training Manager to lead company-wide learning initiatives, strengthening employee performance and leadership capability.

The role is hands-on, designing practical training for new hires, veterans, and emerging leaders while partnering with Operations, HR, Recruiting, Sales, and executive leadership to drive multi-location consistency and growth.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Development, or related field, or equivalent experience.
• At least five years of experience in training, learning and development, organizational development, or leadership development.
• Experience designing and facilitating training for employees at multiple levels.
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication and relationship-building abilities.
• Experience developing instructional materials, job aids, and training documentation.
• Ability to manage multiple projects, deadlines, and stakeholder priorities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite and LMS/HRIS experience.

Responsibilities

• Design, implement, and deliver onboarding, operational, leadership, and professional development programs.
• Create instructor-led, virtual, and self-paced learning experiences for different roles and levels.
• Develop facilitator guides, presentations, job aids, and training documentation.
• Maintain training calendars and coordinate learning initiatives across departments and locations.
• Regularly review and update content to reflect priorities and operational needs.

Skills

Presentation skills

Facilitation

Coaching

Communication

Instructional design

Project management

Microsoft Office

LMS/HRIS

Education

Bachelor’s degree or higher

Tools

Microsoft Office Suite

LMS

HRIS

Job description

We are seeking an experienced Training Manager to lead company-wide learning and development initiatives that strengthen employee performance, operational consistency, and leadership capability.

This hands-on role will design and deliver practical, engaging training for new hires, experienced employees, and emerging leaders. Working closely with Operations, Human Resources, Recruiting, Sales, and executive leadership, the Training Manager will identify development needs and build programs that help employees succeed across a multi-location organization.

Key Responsibilities

• Design, implement, and deliver onboarding, operational, leadership, and professional development programs.
• Create instructor-led, virtual, and self-paced learning experiences tailored to different roles and experience levels.
• Develop facilitator guides, presentations, job aids, and training documentation that employees can apply in their daily work.
• Maintain training calendars and coordinate learning initiatives across departments and locations.
• Regularly review and update content to reflect business priorities, system changes, and operational needs.

Leadership Development & Coaching

• Develop and facilitate programs for branch managers, recruiting teams, and emerging leaders.
• Coach managers on communication, accountability, performance management, and employee development.
• Partner with leadership to identify high-potential employees and support succession planning.
• Help managers translate training into practical coaching and performance improvement plans.

Onboarding & Employee Development

• Lead structured onboarding programs that provide new hires with clear expectations, resources, and role-specific knowledge.
• Partner with department leaders to develop training plans aligned with job responsibilities.
• Evaluate onboarding effectiveness and identify opportunities to improve readiness and reduce ramp-up time.
• Deliver training for new systems, policies, procedures, and business processes.

Operational Consistency & Change Support

• Collaborate with Operations, Human Resources, Recruiting, and Sales to identify skill gaps and training priorities.
• Standardize training materials and support consistent operating procedures across locations.
• Support company rollouts, process improvements, and organizational change through clear communication and targeted learning.
• Coordinate compliance training related to company policies, employment practices, safety, and operational procedures.

Measurement & Continuous Improvement

• Track participation, completion, learning outcomes, and training effectiveness.
• Develop reporting that connects learning initiatives to employee performance and business goals.
• Gather feedback from employees and leaders to improve program content and delivery.
• Maintain accurate training records and documentation.
• Assess training’s contribution to employee retention, engagement, internal advancement, and operational consistency.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Development, or a related field, or equivalent experience.
• At least five years of experience in training, learning and development, organizational development, or leadership development.
• Experience designing and facilitating training for employees at multiple levels.
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication and relationship-building abilities.
• Experience developing instructional materials, job aids, and training documentation.
• Ability to manage multiple projects, deadlines, and stakeholder priorities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with learning management systems (LMS) or HRIS platforms.

Preferred Qualifications

• Experience supporting training across multiple locations.
• Relevant learning and development or HR credentials, such as CPTD or SHRM certification.
• Experience with change management, leadership coaching, and succession planning.

Measures of Success

• Strong training participation and completion rates.
• Improved new-hire readiness and reduced ramp-up time.
• Consistent process execution across branch locations.
• Measurable improvements in employee performance and training satisfaction.
• Increased participation in leadership development and readiness for internal promotion.
• Timely completion of required compliance training.
• Positive contributions to employee engagement and retention.Colum