Training Manager: Lead & Elevate Customer Service Training

TransPerfect; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve training programs, conduct needs assessments, and evaluate outcomes to raise performance.

You will hire, coach, and develop a team of trainers, collaborate with the Training & Development Team, and ensure a professional, engaging learning environment while staying current with best practices.

Qualifications

• Bachelor’s degree or 5+ years training experience, or equivalent.
• Demonstrated leadership in a Contact Center.
• Familiarity with instructional design and training best practices.
• Excellent facilitation and communication skills.
• Strong computer literacy; proficiency in MS Word, PowerPoint, Excel.
• Highly organized and self-directed.

Responsibilities

• Hire, manage, coach, and develop a team of trainers.
• Oversee delivery and improvement of training programs.
• Analyze training needs and recommend learning solutions.
• Use diverse instructional methodologies and theories.
• Develop and maintain training content with the team.
• Monitor progress and evaluate training effectiveness with data.
• Assign tasks to ensure timely completion and tracking.
• Collaborate with Training & Development peers on strategy.
• Maintain a positive, professional learning environment.
• Stay current with training best practices.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Training needs analysis

Instructional design

Facilitation

Verbal & written communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

PowerPoint

Excel

Job description

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve training programs, conduct needs assessments, and evaluate outcomes to raise performance.

You will hire, coach, and develop a team of trainers, collaborate with the Training & Development Team, and ensure a professional, engaging learning environment while staying current with best practices.