Hiring Platform Customer Success Coach

AvaHR; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

AvaHR is seeking a Customer Success Specialist to onboard new customers, understand hiring goals, and help teams maximize value from the AvaHR platform. You’ll guide onboarding, train stakeholders, and tailor workflows for multi-location hiring while driving adoption and retention.

You’ll collaborate with business owners, managers, and HR teams, teach best practices, and leverage AvaHR automation to streamline recruiting processes.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to translate customer needs into actionable steps.

Responsibilities

• Welcome and onboard new AvaHR customers.
• Conduct onboarding and training calls with business owners, managers and hiring teams.
• Learn each customer's hiring goals, open positions, challenges, and current hiring process.
• Help customers configure AvaHR around the way their business hires.
• Assist customers with creating effective job postings and distributing to job boards.
• Teach customers how to organize, review, score, and communicate with candidates.
• Help customers use AvaHR's automation and AI tools to save time.
• Recommend hiring workflows and best practices based on each customer's needs.
• Proactively follow up with new customers to ensure successful usage of the platform.
• Identify customers who may be struggling and help them get back on track.
• Answer product questions and troubleshoot basic issues.
• Communicate customer feedback and product opportunities to our internal team.
• Build strong relationships that lead to long-term customer retention.

Job description

AvaHR is seeking a Customer Success Specialist to onboard new customers, understand hiring goals, and help teams maximize value from the AvaHR platform. You’ll guide onboarding, train stakeholders, and tailor workflows for multi-location hiring while driving adoption and retention.

You’ll collaborate with business owners, managers, and HR teams, teach best practices, and leverage AvaHR automation to streamline recruiting processes.