Strategic Customer Success Leader

Avoma; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Avoma is seeking a Customer Success Manager to lead customer success initiatives and focus on customer outcomes. You will engage with customers, analyzing data to develop onboarding and retention strategies that directly influence the product roadmap.

Your responsibilities include driving business outcomes, onboarding, and serving as the primary contact for enterprise accounts. The ideal candidate will have over 5 years of experience in a client-facing role within a SaaS environment.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Business Development.
• Ability to create structure in ambiguous situations.
• Experience with SaaS tools and analytics.

Responsibilities

• Understand customer outcomes by analyzing health metrics and gathering feedback.
• Drive business outcomes as a consultative advisor.
• Engage with customers to drive renewal and expansion opportunities.

Skills

Customer Success

Account Management

Business Development

SaaS tools

Cross-functional teamwork

Education

BS or BA; MBA/Master preferred

Tools

CRM (e.g. HubSpot)

Analytics tools (e.g. Mixpanel)

Job description

Avoma is seeking a Customer Success Manager to lead customer success initiatives and focus on customer outcomes. You will engage with customers, analyzing data to develop onboarding and retention strategies that directly influence the product roadmap.

Your responsibilities include driving business outcomes, onboarding, and serving as the primary contact for enterprise accounts. The ideal candidate will have over 5 years of experience in a client-facing role within a SaaS environment.