Hiring II Patient Services Representative- Manhattan, NY

DirectShifts; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

DirectShifts in Manhattan, NY, is seeking a friendly Patient Services Representative to join a busy dental team. You will be the first point of contact for patients, handling check-in/check-out, and supporting daily operations, including appointment management and treatment-plan coordination.

The ideal candidate has a high school diploma, Denticon experience, strong customer service and communication skills, and the ability to stay organized in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of Denticon experience in a dental practice.
• Experience handling multi-line phone systems and appointment scheduling.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet patients in a professional and friendly manner.
• Answer incoming calls and respond to inquiries.
• Schedule, confirm, and manage patient appointments.
• Register new and returning patients; collect and post payments.
• Maintain accurate patient records and support the clinical team.
• Ensure reception area is clean, organized, and welcoming.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Denticon experience

Job description

Patient Services Representative – Manhattan, NY

Job Title: Patient Services Representative

Location: Manhattan, NY

Employment Type: Full-Time

Schedule: Monday–Friday | 40 Hours per Week | 8-Hour Shifts

Job Summary

We are seeking a friendly, organized, and customer-focused Patient Services Representative to join our dental team in Manhattan, NY. In this role, you will be the first point of contact for patients, ensuring a positive experience from check-in to check-out. You will manage appointments, answer patient inquiries, assist with treatment plan coordination, and support the daily operations of a busy dental practice.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a dental office, we'd love to hear from you!

Key Responsibilities

• Welcome and greet patients in a professional and friendly manner.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Follow up on missed appointments and cancellations.
• Register new and returning patients accurately.
• Collect and post patient payments and charges.
• Assist patients with treatment plan scheduling and financial arrangements.
• Maintain accurate patient records and appointment schedules.
• Check and respond to voicemail messages daily.
• Ensure the reception and waiting areas remain clean, organized, and welcoming.
• Provide administrative support to the clinical team and Office Manager as needed.

Required Qualifications

• High school diploma or GED.
• Minimum 6 months of Denticon experience in a dental practice.
• Experience handling multi-line phone systems and appointment scheduling.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Preferred Qualifications

• Experience working in a dental, medical, or other healthcare office.
• Knowledge of dental insurance plans, including HMO and PPO.
• Experience with patient billing and financial arrangements.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to grow your career in the dental industry.
• Make a meaningful impact by delivering exceptional patient experiences every day.

DirectShifts is an Equal Opportunity Employer

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, disability, protected veteran status,or any other characteristic protected by law.

Your Right to Work

In compliance with federal law, all persons hired will be required to verify identity and eligibilityto work in the United States and to complete the required employment eligibility verification document form uponhire.