Dental Patient Services Specialist II

DirectShifts; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

DirectShifts in Manhattan, NY, is seeking a friendly Patient Services Representative to join a busy dental team. You will be the first point of contact for patients, handling check-in/check-out, and supporting daily operations, including appointment management and treatment-plan coordination.

The ideal candidate has a high school diploma, Denticon experience, strong customer service and communication skills, and the ability to stay organized in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of Denticon experience in a dental practice.
• Experience handling multi-line phone systems and appointment scheduling.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet patients in a professional and friendly manner.
• Answer incoming calls and respond to inquiries.
• Schedule, confirm, and manage patient appointments.
• Register new and returning patients; collect and post payments.
• Maintain accurate patient records and support the clinical team.
• Ensure reception area is clean, organized, and welcoming.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Denticon experience

Job description

DirectShifts in Manhattan, NY, is seeking a friendly Patient Services Representative to join a busy dental team. You will be the first point of contact for patients, handling check-in/check-out, and supporting daily operations, including appointment management and treatment-plan coordination.

The ideal candidate has a high school diploma, Denticon experience, strong customer service and communication skills, and the ability to stay organized in a fast-paced environment.