HIM Operations Lead - Quality, Training & Compliance

Aurora Health Care; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Aurora Health Care is seeking a healthcare information management professional to serve as the subject matter expert for the team. The role emphasizes proactive issue resolution, training delivery, and quality assessment in a fast-paced environment.

You will collaborate with leadership, participate in huddles, and help ensure policies are followed while upholding HIPAA and regulatory standards. Strong communication and meticulous documentation are essential.

Qualifications

• High School diploma required; related field preferred.
• 3 years of healthcare experience in HIM, compliance, quality or clinical settings.
• Ability to work independently using critical thinking while meeting quality standards.
• Proficiency with computer systems, keyboarding, and adapting to new tech including AI tools.
• Ability to promote inclusivity and engage teammates for better team performance.
• Strong customer service, interpersonal and communication skills; ability to give and receive feedback.

Responsibilities

• Serve as the SME for teammates on work-related inquiries and challenges.
• Collaborate with leadership to conduct huddles, orient new staff, deliver training, and produce quality reports.
• Coordinate and optimize daily activities to meet turnaround times and KPIs.
• Review policies and procedures and suggest workflow improvements for quality and efficiency.
• Facilitate resolution of internal and external complaints per regulations.
• Document and track quality reviews; provide timely feedback and retraining as needed.
• Partner with IT for software testing and upgrades; report enhancements as required.
• Work with Leadership, Risk Management, Legal and other departments to address issues.

Skills

Critical thinking

Quality standards

Communication

Customer service

Documentation

Attention to detail

HIPAA awareness

Education

High School diploma; Health Information Management or related field

RHIT/RHIA/MLS/MLT/MT certification (preferred)

Tools

Healthcare IT systems

Software testing collaboration

Job description

Aurora Health Care is seeking a healthcare information management professional to serve as the subject matter expert for the team. The role emphasizes proactive issue resolution, training delivery, and quality assessment in a fast-paced environment.

You will collaborate with leadership, participate in huddles, and help ensure policies are followed while upholding HIPAA and regulatory standards. Strong communication and meticulous documentation are essential.