Patient Transport Lead: Quality, Scheduling & People

Aurora Health Care; Milwaukee (WI); On-site; USD 60,000 - 78,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks a healthcare operations supervisor to manage assigned staff, guide development, and ensure quality through instruction and inspections. The role coordinates master schedules, reviews attendance records, supports safety initiatives, and contributes to policy adherence and patient care standards.

You will partner with leadership to set goals, monitor performance, and maintain Joint Commission readiness through accurate record-keeping and proactive problem

Qualifications

• Strong management and interpersonal skills.
• Good oral and written communication skills are essential.
• Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff.

Responsibilities

• Ensures efficient and effective utilization of assigned staff and guides their development through instruction, quality assurance inspections, and follow-up.
• Prepares master work and time schedules under the direction of the Manager, coordinating vacation and holiday time and reviewing daily adjustments in the work schedule.
• Reviews Payroll Time Recording system and other records of absence and tardiness, consulting with the Manager regarding unusual circumstances.
• Tests and initiates recommendations on products, systems, and procedure changes and methods relative to greater effectiveness and efficiency.
• Conducts formal and informal inspections to ensure quality control relative to products, systems, procedures, and methods. Follows through on special work requests and problems or complaints.
• Assists in setting short and long term goals and establishes priorities based on department and hospital objectives; resolves and prevents problems, using good foresight and judgment and makes sound recommendations to the Manager; establishes job methods, procedures, quality, and quantity standards.
• Maintains accurate and up to date records of material distribution activities in all areas to meet and exceed the Joint Commission standards.
• Investigates and follows up on safety issues, investigates and assesses department problems, and recommends solutions.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Skills

Management

Interpersonal skills

Communication skills

Education

High School Graduate

Job description

Aurora Health Care in Milwaukee seeks a healthcare operations supervisor to manage assigned staff, guide development, and ensure quality through instruction and inspections. The role coordinates master schedules, reviews attendance records, supports safety initiatives, and contributes to policy adherence and patient care standards.

You will partner with leadership to set goals, monitor performance, and maintain Joint Commission readiness through accurate record-keeping and proactive problem