Highrise Resident Services Concierge & Maintenance

Associa; Fort Worth (TX); On-site; USD 30,000 - 34,000; Full time

Job summary

Associa is seeking a Resident Services Assistant to provide high‑touch front desk service and basic light maintenance for residents in a high‑rise environment. The role combines customer care with upkeep duties to ensure a premium living experience.

Ideal candidates bring 1–2 years of hospitality or concierge experience, comfort using property management software, and strong English communication. Friday‑Tuesday 11am–7pm schedule; on‑site work with competitive benefits.

Qualifications

• Customer service experience in hospitality, residential property management, or concierge roles.
• Ability to use basic tools for light maintenance.
• Strong verbal and written English communication.
• Proficiency with property management software and standard office apps.

Responsibilities

• Guest relations with residents, guests, and vendors.
• Package management using building tracking software.
• Monitor access and enforce building security policies.
• Handle resident inquiries, maintenance requests, and announcements.
• Coordinate amenity reservations and inspect spaces.
• Conduct daily walk-throughs to identify maintenance needs.
• Perform basic repairs like changing lightbulbs and tightening hardware.
• Manage trash, recycling, and waste bin logistics.
• Supervise contractors and vendors on-site.
• Assist during emergencies by locating shut-off valves and communicating with services.

Skills

Customer service

Technical aptitude

Communication

Tech-savvy

Tools

Yardi

RealPage

BuildingLink

Job description

Associa is seeking a Resident Services Assistant to provide high‑touch front desk service and basic light maintenance for residents in a high‑rise environment. The role combines customer care with upkeep duties to ensure a premium living experience.

Ideal candidates bring 1–2 years of hospitality or concierge experience, comfort using property management software, and strong English communication. Friday‑Tuesday 11am–7pm schedule; on‑site work with competitive benefits.