Luxury Concierge - Front Desk & Resident Services

RISE Association Management Group; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

RISE Association Management Group in Houston is seeking a polished Concierge for a luxury high-rise, serving as the first contact for residents and guests, ensuring a welcoming atmosphere, smooth daily operations, and outstanding service.

The role requires professional appearance, strong communication, and the ability to manage access control, packages, and resident requests, with shifts 4:00 PM - 12:00 AM or 12:00 AM - 8:00 AM.

Qualifications

• High School Diploma required; Bachelor’s in Hospitality or Business Administration desired.
• At least 1 year of high-end luxury hospitality or property management experience preferred.
• Excellent verbal and written communication; strong organizational skills.
• Proficiency in Microsoft Office and Information Systems.

Responsibilities

• Greet and assist residents and guests with professionalism and warmth.
• Manage Front Desk operations, including access control, visitor management, and security monitoring.
• Handle mail, packages, reservations, and resident requests.
• Conduct daily property walkthroughs and report maintenance or housekeeping needs.
• Maintain knowledge of community amenities and local services to enhance resident experience.
• Complete reports, document incidents, and support administrative needs.
• Collaborate with leadership to address and resolve resident concerns promptly.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Team player

Microsoft Office

Information Systems

Education

High School Diploma

Bachelor's in Hospitality

Tools

Microsoft Office

Information Systems

Job description

RISE Association Management Group in Houston is seeking a polished Concierge for a luxury high-rise, serving as the first contact for residents and guests, ensuring a welcoming atmosphere, smooth daily operations, and outstanding service.

The role requires professional appearance, strong communication, and the ability to manage access control, packages, and resident requests, with shifts 4:00 PM - 12:00 AM or 12:00 AM - 8:00 AM.