Resident Services Associate

Associa; Fort Worth (TX); On-site; USD 30,000 - 34,000; Full time

Job summary

Associa is seeking a Resident Services Assistant to provide high‑touch front desk service and basic light maintenance for residents in a high‑rise environment. The role combines customer care with upkeep duties to ensure a premium living experience.

Ideal candidates bring 1–2 years of hospitality or concierge experience, comfort using property management software, and strong English communication. Friday‑Tuesday 11am–7pm schedule; on‑site work with competitive benefits.

Qualifications

• Customer service experience in hospitality, residential property management, or concierge roles.
• Ability to use basic tools for light maintenance.
• Strong verbal and written English communication.
• Proficiency with property management software and standard office apps.

Responsibilities

• Guest relations with residents, guests, and vendors.
• Package management using building tracking software.
• Monitor access and enforce building security policies.
• Handle resident inquiries, maintenance requests, and announcements.
• Coordinate amenity reservations and inspect spaces.
• Conduct daily walk-throughs to identify maintenance needs.
• Perform basic repairs like changing lightbulbs and tightening hardware.
• Manage trash, recycling, and waste bin logistics.
• Supervise contractors and vendors on-site.
• Assist during emergencies by locating shut-off valves and communicating with services.

Skills

Customer service

Technical aptitude

Communication

Tech-savvy

Tools

Yardi

RealPage

BuildingLink

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

RSA Description

The Resident Services Assistant serves as the primary face of the building, blending hightouch customer service with essential light maintenance to ensure a premium living experience for all residents. This dual‑role position requires an individual who is highly organized, professional, and capable of handling front‑desk operations while confidently managing basic facility upkeep.

• Guest Relations: Welcome residents, guests, and vendors with a professional and friendly demeanor.
• Package Management: Receive, log, and securely distribute resident packages using the building's tracking software.
• Access Control: Monitor building security cameras, manage visitor logs, and enforce building access policies to ensure resident safety.
• Communication: Serve as the main point of contact for resident inquiries, maintenance requests, and building announcements.
• Amenity Management: Coordinate reservations for building amenities (e.g., rooftop lounges, fitness centers, party rooms) and inspect them before and after use.
• Routine Inspections: Conduct daily walk-throughs of hallways, lobbies, and common areas to identify maintenance needs or safety hazards.
• Minor Repairs: Perform basic upkeep tasks, including changing lightbulbs, tightning loose hardware, clearing minor drain clogs, and touching up paint.
• Trash & Recycling Management: Ensure trash chutes are clear, compactors are functioning, and waste/recycling bins are moved to the curb on designated pickup days.
• Vendor Escort: Guide and supervise specialized third-party contractors (e.g., HVAC technicians, elevator mechanics, plumbers) to repair sites within the highrise.
• Emergency Response: Assist during building emergencies (e.g., water leaks, power outages, fire alarms) by locating shut‑off valves and communicating with emergency services.

What We Offer

Associa offers a competitive benefits package to full‑time employees, including medical, dental, and vision insurance, a 401(k) plan, disability insurance, and support for wellness and professional development initiatives. We are proud to have been designated a Great Place to Work for nine consecutive years, and many of our locations have also been recognized as Best and Brightest.

Compensation

$22-$25/hr; direct experience highly considered.

Schedule

The schedule will be Friday-Tuesday from 11am - 7pm. Off days will be Wednesday & Thursday.

Requirements

Required Experience & Skills

• Customer Service: Minimum of 1-2 years of experience in hospitality, residential property management, or a high-end concierge role.
• Technical Aptitude: Handiness with basic tools (screwdrivers, wrenches, drills) and a solid understanding of basic home repairs.
• Communication: Strong verbal and written communication skills in English; ability to remain calm and polite under pressure.
• Tech-Savvy: Proficiency with property management software (e.g., Yardi, RealPage, BuildingLink) and standard email/office apps.

Physical Requirements

• Ability to stand or walk for extended periods during shift rotations.
• Ability to lift, push, or pull up to 50 lbs (moving packages, trash bins, or maintenance equipment).
• Comfort working in a high-rise environment, including navigating stairwells during emergencies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.