Automotive Service Manager - Lead a High-Impact Team

Starbucks; Seattle (WA); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation for full time employees

Employee discounts

Drug Free Work Environment

State Of The Art Workplace

Small Family Feel

Résumé du poste

Ford dealership in Seattle is seeking an Automotive Service Manager to lead service staff, oversee daily operations, ensure accurate financial records, and keep customers informed with clear updates.

The role requires at least 3 years as a service manager, a valid driver’s license, and the ability to travel between dealerships; you will mentor staff, set department goals, manage budgets, analyze pricing, and drive high customer satisfaction.

Qualifications

• 3 years minimum as a service manager, preferably with Ford.
• Valid Driver’s License and clean driving record.
• Ability to manage multiple operations at multiple locations.
• High school diploma or higher education.
• Technical certifications.
• Ability to prepare statements and forecast upcoming months.
• Knowledge of ordering and inventory management.
• Availability to travel to different dealerships if needed.

Responsabilités

• Oversee Service staff at the dealership.
• Ensure all financial transactions are recorded and properly handled.
• Help customers with service recommendations and explain necessary parts.
• Keep customers informed with updates regarding their job.
• Maintain customer satisfaction throughout service.
• Stay current with manufacturer news, updates, and industry practices.
• Collaborate with marketing team to drive traffic into Service Departments.
• Maintain high ratings on customer review platforms.
• Hire, train, and develop staff into top-line automotive service and parts personnel.
• Create departmental goals and assist dealerships in achieving them.
• Ensure staff completed relevant training and certifications.
• Handle customer complaints at any dealership.
• Create budgets and track expenses.
• Analyze product prices to ensure proper market positioning.
• Prepare reports for corporate office and assist with special projects.

Connaissances

Service management

Customer service

Budgeting

Staff training

Leadership

Forecasting

Inventory management

Communication

Formation

High school diploma or higher

Technical certifications

Description du poste

Ford dealership in Seattle is seeking an Automotive Service Manager to lead service staff, oversee daily operations, ensure accurate financial records, and keep customers informed with clear updates.

The role requires at least 3 years as a service manager, a valid driver’s license, and the ability to travel between dealerships; you will mentor staff, set department goals, manage budgets, analyze pricing, and drive high customer satisfaction.