High-Volume Service Advisor - Growth & Benefits

Moran VW of Sterling Heights; Sterling Heights (MI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

5-day work week

Employee discount

Paid time-off

Air-conditioned work environment

Growth opportunities

Job summary

Moran VW of Sterling Heights is seeking an experienced Service Advisor to join our busy Volkswagen service department. You will schedule appointments, quote repairs, and communicate with customers to ensure satisfaction.

The role offers a competitive salary, comprehensive benefits, and opportunities for growth within a top-volume dealership. Join a team that values integrity and reliability in a supportive environment.

Qualifications

• Experience as a Service Advisor is preferred.
• Strong understanding of automotive repair and service processes.
• Excellent communication and customer service skills.
• Honest, dependable, and reliable team player.
• Proficiency with computers and dealership management software.

Responsibilities

• Schedule and manage repair appointments for customers.
• Answer questions about warranty coverage and loaner availability.
• Provide accurate repair cost estimates to customers.
• Keep customers updated on repair progress and advise on additional work.
• Explain completed repairs, review costs, and suggest maintenance at pickup.
• Coordinate with technicians to ensure timely service.
• Write repair orders, track jobs in progress, and process warranty approvals.
• Maintain strong knowledge of the automotive business and technology.

Skills

Service advisor experience

Automotive repair knowledge

Communication skills

Reliability / teamwork

Dealership software

Tools

Dealership management software (DMS)

Job description

Moran VW of Sterling Heights is seeking an experienced Service Advisor to join our busy Volkswagen service department. You will schedule appointments, quote repairs, and communicate with customers to ensure satisfaction.

The role offers a competitive salary, comprehensive benefits, and opportunities for growth within a top-volume dealership. Join a team that values integrity and reliability in a supportive environment.