Auto Service Advisor - Fast-Paced Growth & Customer Care

Route 24 Auto Group; Norwood (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Insurance options

Job summary

Volkswagen of Norwood in Norwood, MA is seeking a Service Advisor to join a fast-paced dealership team. You will greet customers, schedule appointments, document vehicle concerns, and prepare accurate estimates with clear explanations of services and costs.

We offer strong earning potential ($60,000–$100,000 annually) and a path to growth through manufacturer training and ongoing service excellence. You’ll monitor repairs, communicate progress to customers, and help build long-term relationships

Qualifications

• Strong knowledge of automotive maintenance and repair.
• Excellent communication, customer service, and organizational skills.
• Ability to explain technical information clearly and professionally.
• Comfortable working in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to manage multiple repair orders.
• Valid driver’s license and ability to be insured by the company.
• Willingness to complete and maintain required manufacturer training and certifications.

Responsibilities

• Greet customers, schedule appointments, and accurately document vehicle concerns.
• Perform a thorough vehicle walk-around with each customer.
• Review service history and recommend needed maintenance and repairs.
• Clearly explain recommended services, repair costs, and timelines.
• Prepare accurate estimates and obtain customer authorization before work begins.
• Monitor repairs and keep customers updated throughout the service process.
• Review and close repair orders accurately and professionally.
• Perform quality-control checks to help prevent comebacks and ensure customer concerns are addressed.
• Communicate with customers by phone and email regarding appointments, repairs, and follow-up.
• Provide exceptional customer service while building trust and long-term relationships.

Skills

Automotive knowledge

Customer service

Communication

Organizational skills

Explain technical info

Attention to detail

Driver's license

Manufacturer training

Job description

Volkswagen of Norwood in Norwood, MA is seeking a Service Advisor to join a fast-paced dealership team. You will greet customers, schedule appointments, document vehicle concerns, and prepare accurate estimates with clear explanations of services and costs.

We offer strong earning potential ($60,000–$100,000 annually) and a path to growth through manufacturer training and ongoing service excellence. You’ll monitor repairs, communicate progress to customers, and help build long-term relationships