Restaurant Operations Leader (High-Volume)

Tavistock-Restaurant; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Tavistock Restaurant Collection in Boston is seeking a Restaurant Manager to lead daily service across high-volume concepts. You will oversee floor operations, guest satisfaction, and team leadership to deliver polished hospitality.

Join a respected restaurant group with multiple concepts in the Boston area. You will mentor staff, ensure safety and sanitation standards, and collaborate with culinary leadership to execute memorable guest experiences.

Qualifications

• 2+ years of restaurant management or supervisory experience in a full-service, high-volume environment.
• Strong knowledge of front-of-house service standards, labor management, guest recovery, and shift operations.
• Demonstrated ability to coach teams and build positive working relationships.
• Experience with wine, beer, spirits, cocktails, and responsible alcohol service is preferred.
• Excellent communication, organization, and problem solving skills.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day restaurant operations, including floor management, shift execution, guest recovery, reservations, pacing, and service standards.
• Coach, train, and motivate servers, bartenders, hosts, and support staff to deliver warm, attentive, and consistent hospitality.
• Maintain a visible leadership presence during service and model urgency, professionalism, and a guest-first mindset.
• Assist with hiring, onboarding, scheduling, performance management, and team-member development.
• Monitor labor, sales, inventory, cash handling, and other operational controls during assigned shifts.
• Partner with culinary and beverage leadership to ensure timely, accurate, and high-quality food and beverage execution.
• Support special events, promotions, and local community engagement opportunities.
• Ensure compliance with company policies, food-safety, alcohol-service requirements, and sanitation standards.
• Address guest concerns promptly and professionally while identifying opportunities to improve the overall guest experience.

Skills

Restaurant management

Staff coaching

Guest service

Labor management

Communication

Job description

Tavistock Restaurant Collection in Boston is seeking a Restaurant Manager to lead daily service across high-volume concepts. You will oversee floor operations, guest satisfaction, and team leadership to deliver polished hospitality.

Join a respected restaurant group with multiple concepts in the Boston area. You will mentor staff, ensure safety and sanitation standards, and collaborate with culinary leadership to execute memorable guest experiences.