Customer Service Representative

Telgian Corporation; Phoenix (AZ); In loco; USD 32.000 - 44.000; Tempo pieno

Descrizione del lavoro

Telgian Corporation is seeking a Customer Service Representative in Phoenix, AZ. The role handles a high volume of customer and supplier inquiries via phone and email, processes service requests, creates service orders for dispatch, and ensures timely communication with customers and internal stakeholders.

The position requires strong organization, attention to detail, and the ability to thrive in a fast-paced environment.

Competenze

• No prior experience or training required.
• High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.

Mansioni

• Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry.
• Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics.
• Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request.
• Performs other related duties as assigned by management.

Formazione

High school diploma or GED

Associate degree (AA) or equivalent from a two-year college or technical school

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

TFSVR1 Full Time Telgian Corporation, Phoenix, AZ, US

The Customer Service Representative is responsible for handling a high volume of customer and supplier inquiries via phone and email. This role receives and processes service requests, creates and manages service orders for dispatch, and ensures accurate and timely communication with customers, suppliers, and internal stakeholders. Success in this position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Answering high volume of inbound calls and emails in a timely manner with continuous f low for initial order entry
• Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics.
• Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisoryresponsibilities.

QUALIFICATIONS:

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate

WORK SCHEDULE:

Sunday thru Wednesday: 5:30 AM-2:00 PM

Saturday: 5:30 AM-2:00 PM

Thursday and Friday: Off

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties andresponsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.