Customer Service Representative

TransPak; Milpitas (CA); On-site; USD 45,000 - 57,000; Full time

Job summary

TransPak is seeking a Customer Service Representative in Milpitas, CA to handle incoming order inquiries, provide product knowledge, and ensure timely processing of orders and returns. You will coordinate with planners, credit, and sales teams to meet customer expectations and resolve issues promptly.

The role requires 1–2 years of experience, strong communication, and a proactive approach to problem solving in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience as a Customer Service Representative preferred.
• Customer focus and client orientation.
• Strong problem-solving and analytical skills.
• Good time management and self-motivation.

Responsibilities

• Provide timely and accurate information on customer orders and product knowledge requests.
• Give feedback to the company on service failures or customer concerns.
• Process orders, changes, and returns per policies; coordinate with Planner and Credit departments.
• Collaborate with Sales to meet customer service expectations; maintain professional communications.

Skills

Customer service

Communication

Time management

Problem solving

Team collaboration

Education

High School Diploma or GED

Job description

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team and managers to meet and exceed customer's service expectations

Email Communication Support

• Manage and maintain all emails that come into the Customer Service group email, including:
• Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
• Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request, or placing an order

Order Support

• Enter new orders, release blanket orders, and manage reschedules
• Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 weeks out drawer
• Manage Back orders and past dues daily
• Manage 2-week out drawer
• Confirm next day scheduled orders, daily
• Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
• Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
• Provide customers with status updates and ETA's
• Maintain Voicemail box and keep current respond to customer's messages

What We'd Like to See

Highly Desired

• High School Graduate or GED
• 1-2 years' experience as a Customer Service Representative
• Customer/Client focused
• Problem solver and analysis
• Experienced with time management
• High level of motivation and strong work ethic