High-Volume Customer Success Associate

TemPositions Group of Companies; North Great River (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

prescription coverage

short-term disability

401(k)

employee assistance

childcare assistance

discounts

paid holidays

longevity bonuses

Job summary

Apploi is seeking a Customer Success Associate in Central Islip, NY, to be the first point of contact for customers and vendors. This role handles inquiries, order updates, and payments in a fast-paced environment, with inside sales potential as you grow into the position.

The ideal candidate has 2+ years of customer-facing experience, excellent communication, and strong organizational skills. This is a temp-to-hire opportunity offering a structured front-office role with advancement

Qualifications

• 2+ years of customer-facing experience.
• Strong communication and customer service skills.
• Comfortable in a fast-paced, high-volume environment.
• Strong multitasking, organization, and follow-through.
• Calm and professional when dealing with difficult customers.
• Good computer skills and ability to learn new systems.
• Positive attitude, adaptable, and team-oriented.

Responsibilities

• Handle a high volume of customer calls and walk-in traffic.
• Provide updates on orders, deliveries, and pickups.
• Coordinate with internal departments to resolve customer needs.
• Process payments and customer paperwork.
• Maintain accurate follow-up and communication.
• Manage multiple priorities while staying professional with difficult or upset customers.
• Support additional customer success and administrative responsibilities as needed.

Skills

Customer-facing experience

Strong communication

Customer service

Fast-paced environment

Multitasking

Organization and follow-through

Calm and professional

Computer skills

Job description

Apploi is seeking a Customer Success Associate in Central Islip, NY, to be the first point of contact for customers and vendors. This role handles inquiries, order updates, and payments in a fast-paced environment, with inside sales potential as you grow into the position.

The ideal candidate has 2+ years of customer-facing experience, excellent communication, and strong organizational skills. This is a temp-to-hire opportunity offering a structured front-office role with advancement