Customer Success Associate (Front Office)

Quality Enclosures, Inc.; Town of Islip (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401(k)

Paid Time Off

Job summary

Quality Enclosures, Inc. is hiring for an Inside Sales & Front Desk role in Central Islip, NY. The position is full-time and pays $19.00 to $23.00 per hour.

You’ll be the first contact for customers, supporting Sales, Customer Success, and Operations, and helping with orders, payments, and front office organization. The ideal candidate has 2+ years in customer service or related roles, excellent communication, and proficiency with Microsoft 365.

Qualifications

• 2+ years of customer service, inside sales, or office administration experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft 365 (Excel, Outlook, and Word).
• Experience with CRM or customer service software is a plus.
• A positive attitude with a passion for providing outstanding customer service.

Responsibilities

• Welcome customers, vendors, and visitors with professionalism and exceptional service.
• Answer incoming calls and assist customers with order status, deliveries, pickups, and general inquiries.
• Coordinate with Sales, Production, Logistics, and Engineering to resolve customer needs.
• Track customer orders and follow up to ensure timely communication and service.
• Support the Sales team with account updates and administrative tasks.
• Prepare customer paperwork, process payments, and assist walk-in customers.
• Help maintain an organized, professional, and welcoming front office.

Skills

Customer service

Inside sales

Office administration

Tools

Microsoft 365

Excel

Outlook

Word

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inside Sales & Front Desk

Full Time Central Islip, NY, US

$19.00 To $23.00 Hourly

Build Relationships. Support Success. Grow With Us.

At Quality Enclosures, we've been a trusted leader in the custom glass and shower enclosure industry for over 50 years. We're looking for a friendly, organized, and customer-focused professional to join our team as our Inside Sales & Front Desk representative.

In this role, you'll be the first point of contact for customers while supporting our Sales, Customer Success, and Operations teams. If you enjoy helping people, solving problems, and working in a fast‑paced environment, this is a great opportunity to grow your career with a company that values teamwork and exceptional customer service.

What You'll Do

• Welcome customers, vendors, and visitors with professionalism and exceptional service.
• Answer incoming calls and assist customers with order status, deliveries, pickups, and general inquiries.
• Coordinate with Sales, Production, Logistics, and Engineering to resolve customer needs.
• Track customer orders and follow up to ensure timely communication and service.
• Support the Sales team with account updates and administrative tasks.
• Prepare customer paperwork, process payments, and assist walk‑in customers.
• Help maintain an organized, professional, and welcoming front office.

What We're Looking For

• 2+ years of customer service, inside sales, or office administration experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple responsibilities in a fast‑paced environment.
• Proficiency with Microsoft 365 (Excel, Outlook, and Word).
• Experience with CRM or customer service software is a plus.
• A positive attitude with a passion for providing outstanding customer service.

Why Join Quality Enclosures?

At Quality Enclosures, you'll be part of a collaborative team where your contributions matter. We believe in providing exceptional service to our customers while creating opportunities for our employees to learn, grow, and succeed.

We Offer

• 401(k)
• Paid Time Off
• Stable company with over 50 years of success
• Supportive and collaborative team environment