Customer Success Associate

Market Value Inc.; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Team events

Job summary

Market Value Inc. is seeking a personable Customer Success Associate in New York to build positive relationships and guide customers through our offerings.

You will engage customers in person, understand their needs, and provide personalized information on products and services to support retention and satisfaction. The role emphasizes proactive engagement, strong communication, and a collaborative team environment, with onboarding and ongoing training to ensure success in delivering outstanding

Qualifications

• High school diploma or equivalent required.
• Experience in customer success or similar roles preferred.
• Strong verbal communication and interpersonal skills.
• Friendly, professional and approachable demeanor.
• Ability to build rapport with customers.
• Strong listening skills.
• Excellent time management and multitasking abilities.
• Willingness to learn new products and processes.
• Comfortable working independently and in a team.
• Basic computer skills.
• Commitment to customer satisfaction.
• Onboarding and product training provided.

Responsibilities

• Build positive relationships with customers through face-to-face interactions.
• Engage customers to understand needs and expectations.
• Provide information on products and services.
• Explain product features and service options.
• Offer recommendations based on customer interests.
• Support customer introductions and guide resources.
• Familiarize customers with product functionality and procedures.
• Answer routine questions with accurate information.
• Identify ways to improve customer satisfaction.
• Communicate product updates and promotions.
• Support engagement initiatives to sustain interest.
• Follow up on customer questions and information needs.
• Coordinate with team members for support.
• Maintain knowledge of current products and guidelines.
• Gather customer feedback and share observations.
• Support retention through consistent communication.
• Maintain records of customer interactions.
• Collaborate to ensure consistent assistance.
• Participate in training, meetings, and discussions.
• Follow procedures for communication and handling information.
• Complete additional customer success tasks as assigned.

Skills

Verbal communication

Interpersonal skills

Rapport building

Active listening

Judgment & problem solving

Organization & detail orientation

Multitasking

Time management

Willingness to learn

Independent & team work

Customer satisfaction mindset

Education

High school diploma or equivalent

Job description

New York, United States

Job Description

We are seeking a personable and motivated Customer Success Associate to build positive customer relationships, provide product and service guidance, and support customer satisfaction through direct, in-person engagement. This position focuses on helping customers understand available offerings, addressing individual needs, and creating an informative and welcoming experience.

The ideal candidate is approachable, attentive, and comfortable communicating with a variety of individuals. This role requires strong interpersonal skills, a proactive approach to customer engagement, and the ability to provide personalized assistance while contributing to customer retention and overall business objectives.

Primary Responsibilities

• Build positive relationships with new and existing customers through professional, face-to-face interactions.
• Engage customers in conversations to understand their needs, preferences, and expectations.
• Provide personalized information regarding available products and services.
• Assist customers with understanding product features, service benefits, and available options.
• Offer relevant recommendations based on individual customer interests.
• Support customer introductions and provide guidance on available resources.
• Help customers become familiar with product functionality and service procedures.
• Address routine questions and provide accurate information regarding company offerings.
• Identify opportunities to improve customer satisfaction through attentive assistance.
• Communicate product updates, service information, and relevant promotional details.
• Assist with customer engagement initiatives designed to encourage continued interest and participation.
• Provide follow‑up assistance regarding customer questions and product information when applicable.
• Recognize customer concerns and coordinate appropriate support with team members.
• Maintain familiarity with current products, services, and company guidelines.
• Gather customer feedback and communicate relevant observations to colleagues.
• Support customer retention efforts through consistent communication and relationship‑building.
• Maintain accurate records of relevant customer interactions when required.
• Collaborate with team members to ensure customers receive consistent and professional assistance.
• Participate in product training, team meetings, and customer engagement discussions.
• Follow established procedures for customer communication and information handling.
• Complete additional customer success and engagement responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer success, customer service, retail, hospitality, or another customer‑facing environment preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Ability to establish rapport and maintain positive customer relationships.
• Strong listening skills and attention to individual customer needs.
• Comfortable explaining product features, service options, and general procedures.
• Good judgment and practical problem‑solving abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer interactions and changing priorities.
• Dependable with effective time management and follow‑through.
• Willingness to learn new products, services, and customer engagement procedures.
• Comfortable working independently and collaborating with team members.
• Basic computer skills and familiarity with standard workplace applications.
• Positive attitude and commitment to customer satisfaction.
• Comprehensive onboarding and product‑specific training.
• Supportive and collaborative team environment.
• Ongoing training in customer engagement and relationship‑building.
• Regular team activities and company events.
• Opportunities to strengthen communication and customer relationship skills.
• Established tools and resources to support daily customer success activities.