In-Person Customer Success Specialist

Market Value Inc.; New York (NY); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive onboarding and training

Team events

Descrizione del lavoro

Market Value Inc. is seeking a personable Customer Success Associate in New York to build positive relationships and guide customers through our offerings.

You will engage customers in person, understand their needs, and provide personalized information on products and services to support retention and satisfaction. The role emphasizes proactive engagement, strong communication, and a collaborative team environment, with onboarding and ongoing training to ensure success in delivering outstanding

Competenze

• High school diploma or equivalent required.
• Experience in customer success or similar roles preferred.
• Strong verbal communication and interpersonal skills.
• Friendly, professional and approachable demeanor.
• Ability to build rapport with customers.
• Strong listening skills.
• Excellent time management and multitasking abilities.
• Willingness to learn new products and processes.
• Comfortable working independently and in a team.
• Basic computer skills.
• Commitment to customer satisfaction.
• Onboarding and product training provided.

Mansioni

• Build positive relationships with customers through face-to-face interactions.
• Engage customers to understand needs and expectations.
• Provide information on products and services.
• Explain product features and service options.
• Offer recommendations based on customer interests.
• Support customer introductions and guide resources.
• Familiarize customers with product functionality and procedures.
• Answer routine questions with accurate information.
• Identify ways to improve customer satisfaction.
• Communicate product updates and promotions.
• Support engagement initiatives to sustain interest.
• Follow up on customer questions and information needs.
• Coordinate with team members for support.
• Maintain knowledge of current products and guidelines.
• Gather customer feedback and share observations.
• Support retention through consistent communication.
• Maintain records of customer interactions.
• Collaborate to ensure consistent assistance.
• Participate in training, meetings, and discussions.
• Follow procedures for communication and handling information.
• Complete additional customer success tasks as assigned.

Conoscenze

Verbal communication

Interpersonal skills

Rapport building

Active listening

Judgment & problem solving

Organization & detail orientation

Multitasking

Time management

Willingness to learn

Independent & team work

Customer satisfaction mindset

Formazione

High school diploma or equivalent

Descrizione del lavoro

Market Value Inc. is seeking a personable Customer Success Associate in New York to build positive relationships and guide customers through our offerings.

You will engage customers in person, understand their needs, and provide personalized information on products and services to support retention and satisfaction. The role emphasizes proactive engagement, strong communication, and a collaborative team environment, with onboarding and ongoing training to ensure success in delivering outstanding