Technical CSM — Mid‑Market Adoption & Success

Hyperbound; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Series A equity

Medical, dental, and vision benefits

Unlimited PTO

Free lunch and dinner in the office

Commuter benefits

Job summary

Hyperbound is seeking a Customer Success Manager to own a book of mid-market customers and drive successful live adoption of our Revenue Activation Platform. You will coordinate with product, engineering, and sales to design rollout plans, ensure adoption, and deliver measurable outcomes for each account.

You will own the implementation and the outcome, surface obstacles, and push back when necessary to protect customer outcomes and long-term value for Hyperbound.

Qualifications

• Debug, trace and reproduce bugs; escalate to product/engineering when issue lies below UI
• Know key people at each account, plan around customer goals and fixes
• Call out problems, take ownership, and involve others only when necessary
• Push back when rollout plans or cadences are misaligned; sell a sound approach to customers

Responsibilities

• Implementation: own project plan from kickoff to first live cohort; rollout design, integrations, SSO/SCIM, admin training, launch date
• Adoption: regular check-ins, usage reviews, feature demos, behaviour-change plays
• First-line technical support: discovery calls, reproduce issues, file clean tickets; solve UI or playbook gaps
• Voice of the customer: collect feedback and ensure it reaches product
• Health monitoring: track active users, caller counts, and milestones to anticipate renewal needs
• Commercial signals: identify expansion/renewal risks and hand to Account Manager
• Responsiveness: quick replies on Slack, tickets and email

Skills

Technical depth

Relationship instinct

Ownership

Conviction

Sales enablement

GTM ops

Tools

Hyperbound

Job description

Hyperbound is seeking a Customer Success Manager to own a book of mid-market customers and drive successful live adoption of our Revenue Activation Platform. You will coordinate with product, engineering, and sales to design rollout plans, ensure adoption, and deliver measurable outcomes for each account.

You will own the implementation and the outcome, surface obstacles, and push back when necessary to protect customer outcomes and long-term value for Hyperbound.