Enterprise CSM: Guide Adoption, Renewals & Growth

Strive - GTM Talent Partner; Austin (TX); On-site; USD 141,000 - 172,000; Full time

Job summary

Strive - GTM Talent Partner, on behalf of a fast-growing software platform, seeks a Guided Customer Success Manager to own a portfolio of ~40 mid-market and enterprise accounts. You will guide customers from onboarding to value realization and coordinate quarterly business reviews.

This scaled model features roughly one meeting per account per month and collaboration with product, engineering and support to resolve issues and drive expansion opportunities.

Qualifications

• 2–6 years in customer success or related roles.
• A clear technical foundation with a CS/software-related degree or hands-on support/onboarding experience.
• Comfort with infrastructure basics (AWS, APIs, SQL, Docker, Linux).

Responsibilities

• Own a book of around 40 accounts with annual values of 50K–250K EUR.
• Guide customers through onboarding, adoption and value realization.
• Build and maintain success plans and drive renewals.
• Identify expansion opportunities within the book and run quarterly reviews.

Skills

CS/Software degree

Customer Success

AWS

APIs

SQL

Docker

Linux

Renewals

Executive communication

Troubleshooting

Education

Bachelor's or higher in CS/Software

Tools

AWS

APIs

SQL

Docker

Linux

Job description

Strive - GTM Talent Partner, on behalf of a fast-growing software platform, seeks a Guided Customer Success Manager to own a portfolio of ~40 mid-market and enterprise accounts. You will guide customers from onboarding to value realization and coordinate quarterly business reviews.

This scaled model features roughly one meeting per account per month and collaboration with product, engineering and support to resolve issues and drive expansion opportunities.