High-Rise Concierge Supervisor — Flexible Hours

FirstService Residential; Austin (TX); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401k with company match

Paid holidays

Paid time off

Occasional travel for training

Job summary

FirstService Residential is seeking a Lead Concierge to supervise the Concierge team and oversee community activities, engaging residents and supporting on-site management. The role requires exceptional customer service, detailed knowledge of procedures, and the ability to multitask across administrative duties and events.

Responsibilities include supervising staff, coordinating schedules, handling reservations, and ensuring safety and access control.

Qualifications

• Excellent communication skills, verbal and written, with adults of all ages.
• Minimum 5 years in program development or hospitality or property management.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently with minimal supervision and provide supervision.

Responsibilities

• Supervise Concierge team and oversee community events and reservations.
• Coordinate staff meetings, training, and weekly schedules.
• Respond to resident needs, emergencies, and access control procedures.
• Maintain logs, records, and forms; ensure safety and service quality.

Skills

Communication skills

Organization

Multitasking

Customer service

Education

Associates degree or equivalent

High School Diploma or equivalency

Tools

Microsoft Office

Job description

FirstService Residential is seeking a Lead Concierge to supervise the Concierge team and oversee community activities, engaging residents and supporting on-site management. The role requires exceptional customer service, detailed knowledge of procedures, and the ability to multitask across administrative duties and events.

Responsibilities include supervising staff, coordinating schedules, handling reservations, and ensuring safety and access control.