High-Impact Service Advisor & Customer Champion

BMW-Group; Kailua (HI); On-site; USD 60,000 - 100,000; Full time

Job summary

BMW-Group in Hawaii is seeking a Service Advisor to be the dealership's first-line contact for customers, focusing on service sales and problem resolution. You will manage customer relations, provide accurate estimates, and support shop operations with precise administrative work.

The role requires strong communication, a professional appearance, and the ability to meet service objectives while maintaining high customer satisfaction.

Qualifications

• Service Advisor is the dealership's first-line customer-relations and service sales representative.
• Responsibilities include satisfying customers and vehicle problems, meeting service sales objectives, and accurate administrative activities.

Responsibilities

• Maintain grooming and uniform appearance.
• Greet customers and listen to reasons for visit.
• Offer diagnostic services or repairs and provide accurate estimates.
• Handle customer concerns tactfully and adhere to policies.
• Turn over unsatisfied customers to the Service Manager.
• Answer calls and maintain CSI rating.

Skills

Customer relations

Service sales

Communication

Administrative tasks

Job description

BMW-Group in Hawaii is seeking a Service Advisor to be the dealership's first-line contact for customers, focusing on service sales and problem resolution. You will manage customer relations, provide accurate estimates, and support shop operations with precise administrative work.

The role requires strong communication, a professional appearance, and the ability to meet service objectives while maintaining high customer satisfaction.