Auto Service Advisor: Elevate Customer Experience & Scheduling

Konanissan; Kailua (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive service provider in Kailua, HI is seeking a Service Advisor to manage client communications regarding repairs and ensure customer satisfaction. Responsibilities include contacting clients with updates, assisting with payments, and making appointments. Ideal candidates should possess strong customer service skills, problem-solving abilities, and familiarity with DMS systems. Basic computer and communication skills are essential for this role.

Qualifications

• Ability to read and interpret business documents.
• Ability to effectively present information to groups.
• Ability to compute rates, ratios, percentages, and solve problems.

Responsibilities

• Contact clients regarding repairs and updates.
• Maintain high customer satisfaction standards.
• Assist with making appointments and receiving payments.

Skills

Customer service skills

Basic computer skills

Email and communication skills

Ability to solve practical problems

Experience with DMS systems

Job description

A leading automotive service provider in Kailua, HI is seeking a Service Advisor to manage client communications regarding repairs and ensure customer satisfaction. Responsibilities include contacting clients with updates, assisting with payments, and making appointments. Ideal candidates should possess strong customer service skills, problem-solving abilities, and familiarity with DMS systems. Basic computer and communication skills are essential for this role.