HHG Coordinator

PASONA N A, INC.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

FSA and HSA

Life and accidental death and disember

Short-term and long-term disability

Auto and home insurance options

Vacation and sick leave

Job summary

Pasona Inc. in Indianapolis seeks a Japanese/English bilingual Household Goods Coordinator to oversee moving services, lead teams, and handle on-site operations. This hands-on role blends customer service, warehousing tasks, translation, and administrative support, requiring a high school diploma and strong language skills in Japanese and English.

Overtime and occasional travel may be expected. The position involves coordinating moves, managing documentation, and supporting drivers to ensure

Qualifications

• High school diploma or equivalent.
• Proficiency in Japanese and English.
• Clean driving record.
• Experience with material handling and warehouse operations.
• Knowledge of domestic and international transportation regulations.

Responsibilities

• Coordinate household goods moves and lead drivers and moving helpers.
• Oversee packing, removal, loading, unloading, placement, and unpacking of belongings.
• Communicate with customers, provide moving estimates, and maintain relationships.
• Coordinate with drivers to support smooth moving operations.
• Ensure shipment documentation is complete and accurate.
• Provide Japanese/English translation and general business support.
• Perform computer-based administrative tasks, phone support, and warehouse duties.

Skills

Japanese (spoken/written)

English (spoken/written)

Customer service

Team coordination

Warehousing operations

Forklift operation

Education

High school diploma or equivalent

Job description

Employment Type: Full-time

Job Category: Logistics / Import & Export

Languages: Japanese and English

Position Overview

We are seeking aJapanese/English Bilingual Household Goods (HHG) Coordinator to coordinate moving services and lead moving teams. This hands-on role combines customer service, on-site team coordination, physical moving duties, warehouse work, and administrative support.

Responsibilities

• Coordinate household goods moves and lead drivers and moving helpers.
• Oversee and assist with packing, removal, loading, unloading, placement, and unpacking of customers’ belongings.
• Communicate with customers, provide moving estimates, and maintain professional relationships throughout the moving process.
• Coordinate with drivers to support smooth moving operations.
• Ensure shipment documentation is complete and accurate.
• Provide Japanese/English translation and general business support.
• Perform computer-based administrative tasks, phone support, and warehouse duties as needed.

Qualifications

• High school diploma or equivalent, or relevant work experience.
• Professional proficiency in spoken and written Japanese and English.
• Good driving record and ability to perform driving duties.
• Knowledge of material handling, warehouse operations, and transportation systems.
• Basic knowledge of workplace safety requirements, inventory control, distribution center operations, and domestic and international transportation regulations.

Physical Requirements & Work Environment

• Ability to perform physical moving duties and lift up to 50 lbs.
• Ability to use forklifts and hand dollies.
• Ability to work outdoors in various weather conditions.
• Availability for overtime, occasional weekends, and overnight travel as needed.

This position involves predominantly physical, on-site moving work, with additional office and warehouse responsibilities. Overtime may increase during peak season.

Benefits

• Medical, dental, and vision coverage beginning on the first day of the month following 30 days of employment.
• 401(k) with company match.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life and accidental death and dismemberment insurance.
• Short-term and long-term disability coverage.
• Auto and home insurance options and commuter benefits.
• Vacation and sick leave.

Additional duties may be assigned based on business needs.