Moving Coordinator, Customer Service – Japanese Bilingual

Pasona Inc.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Pasona Inc. in the Dallas area seeks a Japanese-English bilingual coordinator to support relocation services, communicating with customers in JP and EN, and coordinating with moving crews.

The role involves handling documentation, scheduling, and providing administrative support, with overtime as needed.

Qualifications

• Bilingual Japanese-English required (speaking, reading, and writing).
• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent communication and organizational skills.
• Ability to lift heavy items and drive cargo vans; overtime may be required.

Responsibilities

• Communicate with customers in Japanese and English via phone and email.
• Prepare and manage moving and shipping documents.
• Coordinate schedules, packing, and loading with moving crews.
• Ensure smooth relocation operations and customer satisfaction.
• Provide general administrative and operational support.

Skills

Bilingual JP/EN

Strong communication

Organizational skills

Tools

Word

Excel

Outlook

Job description

Location: DFW Airport Area, TX 75261

Employment Type: Full-Time

Language: Japanese-English Bilingual Required

Position Summary

We are seeking a Japanese-English bilingual coordinator to support residential and corporate relocation services, including customer communication, documentation, and coordination with moving crews.

Key Responsibilities

• Communicate with customers in Japanese and English via phone and email.
• Prepare and manage moving and shipping documents.
• Coordinate schedules, packing, and loading with moving crews.
• Ensure smooth relocation operations and customer satisfaction.
• Provide general administrative and operational support.

Qualifications

• Japanese-English bilingual proficiency required (speaking, reading, and writing).
• At least 1 year of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong communication and organizational skills.
• Ability to drive cargo vans and work overtime as needed.
• Ability to perform physical tasks, including lifting and carrying heavy items.