HHG Coordinator (Household Goods Moving Coordinator)

QUICK USA; Indianapolis (IN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

FSA/HSA

Life and AD&D Insurance

Disability insurance

Commuter Benefits

Paid Vacation and Sick leave

Job summary

Quick USA Inc. in Indianapolis, IN, is seeking a proactive HHG Coordinator (Household Goods Moving Coordinator) to lead on-site moving operations and coordinate daily activities.

The role requires bilingual English/Japanese communication, supervision of moving teams, and handling customer inquiries, estimates, and documentation. This is a full-time, on-site position with occasional travel and overtime expectations.

Qualifications

• Fluent bilingual proficiency in English and Japanese (speaking, reading & writing) required.
• Valid driver’s license with clean driving record.
• Physical ability to perform moving duties, including lifting up to 50 lbs.

Responsibilities

• Lead and coordinate moving teams (drivers, HHG helpers) in relocation of customer household goods.
• Supervise packing, loading, unloading, and unpacking of belongings.
• Provide on-site/remote moving estimates and maintain client relationships.
• Offer bilingual communication and translation between Japanese and English.
• Maintain shipment documentation, inventory records, and delivery receipts.

Skills

Bilingual English/Japanese

Education

High School Diploma

Tools

Forklift Operation

Hand Dolly

Job description

Position

HHG Coordinator (Household Goods Moving Coordinator)

Company Overview

The US subsidiary of a leading global Japanese logistics and supply chain enterprise, providing comprehensive worldwide freight forwarding, logistics solutions, specialized transport, and relocation/household goods moving services.

Summary

We are seeking a proactive, bilingual (Japanese/English) HHG Coordinator to oversee and lead household goods moving operations based in Indianapolis, IN. In this role, you will coordinate daily activities, lead on‑site moving teams, handle customer inquiries and estimates, and ensure the smooth packing, loading, transport, and unpacking of customer belongings. This dynamic position combines on‑site leadership, hands‑on moving support, customer relations, and general administrative coordination.

Essential Duties & Responsibilities

• Lead and coordinate moving teams (drivers, HHG helpers, etc.) in the preparation and relocation of customer household goods
• Supervise and actively assist with the packing, loading, unloading, proper placement, and unpacking of customer belongings
• Provide customer relations support, conduct on‑site/remote moving estimates, and maintain professional client relationships
• Provide general business support, including Japanese/English bilingual communication and translation
• Establish and maintain professional, collaborative working relationships with drivers and warehouse staff
• Accurately complete, verify, and maintain all shipment documentation, inventory records, and delivery receipts
• Follow safety standards, inventory control procedures, and transportation guidelines
• Perform general office duties including phone handling, PC data entry, and coordination across internal departments

Working Hours / Working Style

• Full‑Time (Overtime may be required during peak seasons and as needed)
• On‑site / Field operations (Occasional weekend assignments and overnight travel may be required)
• Hands‑on environment involving physical moving, warehouse work, desk work, and working across diverse weather conditions

Working Location

Indianapolis, IN

Compensation

$22.00 – $25.00 / hour (Depending on experience)

Benefits

• Comprehensive Medical, Dental, and Vision coverage (effective the 1st of the month after 30 days of employment)
• 401(k) retirement plan with company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and AD&D Insurance, Short-Term and Long-Term Disability
• Commuter Benefits, Auto/Home group insurance discount programs
• Generous Paid Vacation and Sick leave

Qualifications

• High school diploma, equivalent certification, or relevant working experience
• Fluent bilingual proficiency in English and Japanese (speaking, reading, and writing) is REQUIRED
• Valid driver’s license with a good driving record
• Physical capability to perform moving duties, including lifting up to 50 lbs and working in various weather elements
• Experience with forklift and hand dolly operation is preferred
• Flexibility to accommodate occasional overnight travel and weekend work as necessary