HHA Coordinator Assistant

Valence-Care; New York (NY); On-site; USD 54,443,000 - 71,635,000; Full time

Job summary

Valence-Care in Brooklyn, NY is hiring an HHA Coordinator Assistant for a 100% on-site, full-time role. You will contact prospective patients and representatives to gather information for potential new cases, perform initial phone screenings, and enter data accurately in company systems.

You will handle incoming calls professionally, assist with attendance verification, and support with filing, scanning, and other admin tasks while maintaining confidentiality across patient information.

Qualifications

• Spanish fluency is required for communicating with patients and representatives.
• High school diploma or equivalent is required.
• Experience in administrative, customer service, or healthcare office roles is preferred.
• Comfortable speaking with patients and gathering information over the phone.

Responsibilities

• Contact prospective patients and their representatives to gather information for potential new cases.
• Conduct initial phone screenings and collect demographic, insurance, and service-related information.
• Follow up with prospective patients when additional information is needed.
• Enter and organize referral information accurately in company systems.
• Answer and direct incoming phone calls while providing professional and friendly customer service.
• Assist HHA Coordinators with verifying Home Health Aide attendance.
• Help with data entry, filing, scanning, and other administrative tasks.
• Communicate professionally with patients, families, referral sources, and internal staff.
• Maintain confidentiality when handling patient and company information.
• Assist with other duties and projects as needed.

Skills

Spanish fluency

Microsoft Office

Phone etiquette

Organizational skills

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

HHA Coordinator Assistant

Location: 1989 Coney Island Avenue, Brooklyn, NY Schedule: Full-Time | Monday-Friday | 100% On-Site Pay: $19.00-$25.00 per hour, depending on experience

Spanish fluency is required for this position due to regular communication with Spanish-speaking patients and their representatives.

We are looking for an organized, personable, and detail-oriented HHA Coordinator Assistant to join our team!

What You'll Do

• Contact prospective patients and their representatives to gather information for potential new cases.
• Conduct initial phone screenings and collect demographic, insurance, and service-related information.
• Follow up with prospective patients when additional information is needed.
• Enter and organize referral information accurately in company systems.
• Answer and direct incoming phone calls while providing professional and friendly customer service.
• Assist HHA Coordinators with verifying Home Health Aide attendance.
• Help with data entry, filing, scanning, and other administrative tasks.
• Communicate professionally with patients, families, referral sources, and internal staff.
• Maintain confidentiality when handling patient and company information.
• Assist with other duties and projects as needed.

What We're Looking For

• Spanish fluency is required.
• High school diploma or equivalent.
• Previous administrative, customer service, call center, or healthcare office experience is preferred but not required.
• Comfortable speaking with patients and gathering information over the phone.
• Strong communication and customer service skills.
• Organized, detail-oriented, and able to manage multiple tasks and priorities.
• Comfortable working in a fast-paced environment.
• Proficient in Microsoft Office and able to learn new computer systems quickly.
• Strong interpersonal skills and the ability to work well as part of a team.
• Experience with HHAeXchange is a plus.

If you're looking for an opportunity to join a supportive team and put your administrative and customer service skills to work,

Salary: $19-25/HR

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.