Bilingual HHA Coordination Assistant

HCS; New York (NY); On-site; USD 21,000 - 34,000; Full time

Job summary

HCS is seeking an organized HHA Coordinator Assistant in Brooklyn, NY, on-site, full-time. The role requires Spanish fluency and strong administrative skills to support patient intake and coordination.

You will gather information from prospective patients, conduct phone screenings, enter referrals into systems, handle calls, and assist with attendance verification and various data-entry tasks while maintaining confidentiality.

Qualifications

• Spanish fluency is required.
• High school diploma or equivalent.
• Experience in administrative, customer service, call center, or healthcare office preferred but not required.
• Comfortable speaking with patients and gathering information over the phone.
• Proficient in Microsoft Office and able to learn new computer systems quickly.

Responsibilities

• Contact prospective patients and representatives to gather information for new cases.
• Conduct initial phone screenings and collect demographic, insurance, and service-related information.
• Follow up with prospective patients when additional information is needed.
• Enter and organize referral information accurately in company systems.
• Answer and direct incoming phone calls while providing professional and friendly customer service.
• Assist HHA Coordinators with verifying Home Health Aide attendance.
• Help with data entry, filing, scanning, and other administrative tasks.
• Communicate professionally with patients, families, referral sources, and internal staff.
• Maintain confidentiality when handling patient and company information.
• Assist with other duties and projects as needed.

Skills

Spanish fluency

Phone communication

Organization

Multitasking

Customer service

MS Office

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

HCS is seeking an organized HHA Coordinator Assistant in Brooklyn, NY, on-site, full-time. The role requires Spanish fluency and strong administrative skills to support patient intake and coordination.

You will gather information from prospective patients, conduct phone screenings, enter referrals into systems, handle calls, and assist with attendance verification and various data-entry tasks while maintaining confidentiality.