Bilingual HHA Coordination Assistant

HCS; New York (NY); On-site; USD 21,000 - 34,000; Full time

Job summary

HCS is seeking an organized HHA Coordinator Assistant in Brooklyn, NY, on-site, full-time. The role requires Spanish fluency and strong administrative skills to support patient intake and coordination.

You will gather information from prospective patients, conduct phone screenings, enter referrals into systems, handle calls, and assist with attendance verification and various data-entry tasks while maintaining confidentiality.

Qualifications

• Spanish fluency is required.
• High school diploma or equivalent.
• Experience in administrative, customer service, call center, or healthcare office preferred but not required.
• Comfortable speaking with patients and gathering information over the phone.
• Proficient in Microsoft Office and able to learn new computer systems quickly.

Responsibilities

• Contact prospective patients and representatives to gather information for new cases.
• Conduct initial phone screenings and collect demographic, insurance, and service-related information.
• Follow up with prospective patients when additional information is needed.
• Enter and organize referral information accurately in company systems.
• Answer and direct incoming phone calls while providing professional and friendly customer service.
• Assist HHA Coordinators with verifying Home Health Aide attendance.
• Help with data entry, filing, scanning, and other administrative tasks.
• Communicate professionally with patients, families, referral sources, and internal staff.
• Maintain confidentiality when handling patient and company information.
• Assist with other duties and projects as needed.

Skills

Spanish fluency

Phone communication

Organization

Multitasking

Customer service

MS Office

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

HHA Coordinator Assistant

Location: 1989 Coney Island Avenue, Brooklyn, NY
Schedule: Full-Time | Monday–Friday | 100% On-Site
Pay: $19.00–$25.00 per hour, depending on experience

Spanish fluency is required for this position due to regular communication with Spanish-speaking patients and their representatives.

We are looking for an organized, personable, and detail-oriented HHA Coordinator Assistant to join our team!

What You'll Do

• Contact prospective patients and their representatives to gather information for potential new cases.
• Conduct initial phone screenings and collect demographic, insurance, and service-related information.
• Follow up with prospective patients when additional information is needed.
• Enter and organize referral information accurately in company systems.
• Answer and direct incoming phone calls while providing professional and friendly customer service.
• Assist HHA Coordinators with verifying Home Health Aide attendance.
• Help with data entry, filing, scanning, and other administrative tasks.
• Communicate professionally with patients, families, referral sources, and internal staff.
• Maintain confidentiality when handling patient and company information.
• Assist with other duties and projects as needed.

What We're Looking For

• Spanish fluency is required.
• High school diploma or equivalent.
• Previous administrative, customer service, call center, or healthcare office experience is preferred but not required.
• Comfortable speaking with patients and gathering information over the phone.
• Strong communication and customer service skills.
• Organized, detail-oriented, and able to manage multiple tasks and priorities.
• Comfortable working in a fast-paced environment.
• Proficient in Microsoft Office and able to learn new computer systems quickly.
• Strong interpersonal skills and the ability to work well as part of a team.
• Experience with HHAeXchange is a plus.

If you're looking for an opportunity to join a supportive team and put your administrative and customer service skills to work, we'd love to hear from you. Apply today!

Salary: $19-25/HR

EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer. We do not discriminate based on race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability, veteranstatus, genetic information, or any other protected characteristic under federal, state, orlocal law. Reasonable accommodation is available per ADA and applicable state laws.