Wearables Product Support Specialist

Garmin; Salem (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin is hiring a full-time Product Support Specialist - Wearables in Salem, OR. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, and escalate issues when needed.

You will respond promptly, document interactions, and stay updated on product offerings while maintaining professional service with customers and teammates.

Qualifications

• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via phone, email, chat and social media.
• Maintain professional interactions with customers and co-workers.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policies, procedures and product offerings.
• Complete tasks of basic complexity accurately and on time.
• Document work thoroughly and timely.
• Maintain a consistent schedule as identified by management.
• Collaborate with Garmin associates to share ideas and support team goals.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Attendance reliability

Computer skills

Technical aptitude

Education

High School Diploma or GED

Job description

Garmin is hiring a full-time Product Support Specialist - Wearables in Salem, OR. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, and escalate issues when needed.

You will respond promptly, document interactions, and stay updated on product offerings while maintaining professional service with customers and teammates.