Hereditary Cancer Testing Navigator & Phlebotomy Pro

HALO Diagnostics; San Francisco (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Stock options

Paid vacation and holidays

FSA/HSA

Job summary

HALO Precision Diagnostics in San Francisco is seeking an Entry-Level Patient Navigator to guide patients through hereditary cancer genetic testing, with phlebotomy support and education. This in-person, full-time role requires Monday–Friday hours and a bilingual English/Spanish preference.

you will coordinate patient education, scheduling, specimen collection, and insurance verification while working with a multidisciplinary team to ensure high-quality, compassionate care.

Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Skills

Phlebotomy

BLS

Communication

Clinical coordination

Tools

EMR/EHR systems

Job description

HALO Precision Diagnostics in San Francisco is seeking an Entry-Level Patient Navigator to guide patients through hereditary cancer genetic testing, with phlebotomy support and education. This in-person, full-time role requires Monday–Friday hours and a bilingual English/Spanish preference.

you will coordinate patient education, scheduling, specimen collection, and insurance verification while working with a multidisciplinary team to ensure high-quality, compassionate care.