Hepatology Care Coordinator & Admin Assistant

Advocate Health Care; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

PTO

Health/Dental/Vision/Life insurance

Flexible Spending Accounts (FSA)

Adoption assistance

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health Care is seeking an organized, customer-focused administrative professional for its Hepatology department at Carolinas Medical Center in Charlotte, NC. The role supports hepatology providers, coordinates referrals, and handles scheduling, licensing, and credentialing tasks.

Ideal candidates will have a high school diploma or GED, solid computer skills, and prior administrative or customer service experience in healthcare.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Serves as a welcoming professional point of contact for hepatology providers, internal departments and ancillary partners.
• Assists with patient referrals to ensure no gaps in care.
• Assists with prior authorizations as needed.
• Provides administrative support to hepatologists, including conference and meeting planning, licensure and credentialing coordination, and scheduling assistance.
• Assists administration with teammate event planning, expense reports, clerical duties, and other operational support needs.
• Ideal candidate is organized, personable, confident in communication, enjoys varied duties, and is able to build rapport easily.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Tools

Medical records software

Insurance coverage systems

Job description

Advocate Health Care is seeking an organized, customer-focused administrative professional for its Hepatology department at Carolinas Medical Center in Charlotte, NC. The role supports hepatology providers, coordinates referrals, and handles scheduling, licensing, and credentialing tasks.

Ideal candidates will have a high school diploma or GED, solid computer skills, and prior administrative or customer service experience in healthcare.