Care Coordinator /Admin Assist Transplant Hepatology MMP

Advocate Health; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Advocate Health in Charlotte is seeking an organized administrative professional to support hepatology providers and teams. You will coordinate referrals, pre-authorizations, scheduling and conference logistics, ensuring smooth operations in a fast-paced clinic.

The role emphasizes customer service, effective communication and attention to detail, with responsibilities spanning credentialing, meetings, expense reporting and cross-department collaboration.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Serves as a welcoming professional point of contact for our Hepatology providers, internal departments and ancillary partners.
• Assists with patient referrals to ensure no gaps in care.
• Assists with prior authorizations as needed.
• Provides administrative support to hepatologists, including conference and meeting planning, licensure and credentialing coordination, and scheduling assistance.
• Assists administration with teammate event planning, expense reports, clerical duties, and other operational support needs.

Skills

Organizational skills

Excellent communication

Customer service

Healthcare experience

Education

High School Diploma or GED

Tools

Medical records software

Job description

Essential Functions

• Serves as a welcoming professional point of contact for our Hepatology providers, internal departments and ancillary partners.
• Assists with patient referrals to ensure no gaps in care.
• Assists with prior authorizations as needed.
• Provides administrative support to hepatologists, including conference and meeting planning, licensure and credentialing coordination, and scheduling assistance.
• Assists administration with teammate event planning, expense reports, clerical duties, and other operational support needs.
• Ideal candidate is organized, personable, confident in communication, enjoys varied duties, and is able to build rapport easily. Healthcare experience is preferred.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required.