Helpdesk Tier 1 Support Specialist (Windows & Office 365)

TGI Office Automation; Cherry Hill (AR); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is expanding its Helpdesk team in Cherry Hill, NJ, seeking a Level 1 Helpdesk Support professional. You will deliver remote client support by phone, troubleshoot software and hardware, and assist with Office 365, Windows 10/11, and printers. The role requires strong communication, documentation, and the ability to manage multiple tasks under pressure. Full-time, in-person work with a supportive team and growth opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.

Responsibilities

• Provide remote client support over the phone.
• Troubleshoot software and hardware issues.
• Install, configure, and troubleshoot printers, scanners, and other peripherals.
• Support Windows 10/11 and Office 365 (Outlook, Word, Excel, PowerPoint).
• Document issues and log time; follow SOPs as required.
• Assist with network-related issues and basic Active Directory/Exchange tasks.

Skills

Communication

Troubleshooting

Documentation

Multitasking

Customer service

Tools

Ticketing systems

Monitoring software

Office 365

Active Directory

Exchange (On-Prem or Online)

Job description

iPower Technologies is expanding its Helpdesk team in Cherry Hill, NJ, seeking a Level 1 Helpdesk Support professional. You will deliver remote client support by phone, troubleshoot software and hardware, and assist with Office 365, Windows 10/11, and printers. The role requires strong communication, documentation, and the ability to manage multiple tasks under pressure. Full-time, in-person work with a supportive team and growth opportunities.