Helpdesk Tier 1

TGI Office Automation; Cherry Hill (AR); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is expanding its Helpdesk team in Cherry Hill, NJ, seeking a Level 1 Helpdesk Support professional. You will deliver remote client support by phone, troubleshoot software and hardware, and assist with Office 365, Windows 10/11, and printers. The role requires strong communication, documentation, and the ability to manage multiple tasks under pressure. Full-time, in-person work with a supportive team and growth opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.

Responsibilities

• Provide remote client support over the phone.
• Troubleshoot software and hardware issues.
• Install, configure, and troubleshoot printers, scanners, and other peripherals.
• Support Windows 10/11 and Office 365 (Outlook, Word, Excel, PowerPoint).
• Document issues and log time; follow SOPs as required.
• Assist with network-related issues and basic Active Directory/Exchange tasks.

Skills

Communication

Troubleshooting

Documentation

Multitasking

Customer service

Tools

Ticketing systems

Monitoring software

Office 365

Active Directory

Exchange (On-Prem or Online)

Job description

Job Details

Job Location: Cherry Hill, NJ 08002, Salary Range: $50,000.00 - $60,000.00 Salary, Job Title: Helpdesk Tier 1iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

Responsibilities

• Proficiency in Ticketing Systems and Monitoring Software is advantageous.
• Handling Managed Solutions from various providers.
• Competency in Computer Hardware.
• Troubleshooting Software Issues.
• Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
• Strong background in Windows 10/11.
• Exposure to Office 365.
• Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Installation and management of software, including updates and tools.
• Providing customer service support over the phone.
• Remote support knowledge.
• Networking and troubleshooting proficiency.
• Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
• General understanding of IT Support client handling and various customer service scenarios.
• Setting up mobile devices from different vendors with diverse requirements.
• Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
• Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
• Professional demeanor.
• Strong service orientation.

Job Type

Full-time

Salary

$50,000.00 - $60,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• Life Insurance
• PTO
• 401(k)

Schedule

Monday to FridayWork Location: In-person: Cherry Hill, NJ

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.