Onsite Help Desk Tech: Tier 1-2 | Windows 11 + 365

NextPath Workforce Solutions; Kissimmee (FL); Sur place; USD 36 000 - 43 000; Plein temps

Résumé du poste

NextPath Workforce Solutions is seeking a Help Desk & Support Technician to join our client’s onsite team in St. Petersburg, Florida. The contract position offers an hourly rate of $26-$31 for the right candidate.

The role requires 1–3 years of help desk or desktop support experience and strong customer service skills. Responsibilities include Tier 1 and 2 support, resolving hardware, software, network, and peripheral issues, onboarding/offboarding, and supporting Microsoft 365 apps and Entra

Qualifications

• 1–3 years of Help Desk or Desktop Support experience.
• Proficient with Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive, SharePoint).
• Experience managing accounts, security groups, licenses, and MFA in Microsoft Entra ID (Azure AD).
• Experience supporting Intune managed devices and device provisioning.
• Strong customer service and team-player attitude.

Responsabilités

• Provide Tier 1 and 2 support, handling approximately 12-14 tickets per day.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Support Windows 11 desktops and laptops.
• Assist with onboarding and offboarding employees, including account setup and equipment deployment.
• Support HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems.
• Troubleshoot application access, permissions, and basic functionality issues; document requests and resolutions.
• Maintain IT asset inventory and equipment records.
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices.
• Escalate complex issues to senior IT staff as necessary.

Connaissances

Help Desk Experience

Customer Service

Team Player

Outils

Microsoft 365

Azure AD / Entra ID

Microsoft Intune

Description du poste

NextPath Workforce Solutions is seeking a Help Desk & Support Technician to join our client’s onsite team in St. Petersburg, Florida. The contract position offers an hourly rate of $26-$31 for the right candidate.

The role requires 1–3 years of help desk or desktop support experience and strong customer service skills. Responsibilities include Tier 1 and 2 support, resolving hardware, software, network, and peripheral issues, onboarding/offboarding, and supporting Microsoft 365 apps and Entra