Helpdesk Technicians

Direct Staffing Inc; Boulder (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Vacation and Holiday Pay

Access to Learning Center

Weekly pay

Job summary

A staffing agency in Boulder, Colorado is seeking a dedicated Customer Service representative. This role offers a chance to work with numerous businesses, providing top-notch support. Candidates should possess strong communication skills and familiarity with various technical tools, such as MS Operating Systems and Active Directory. This long-term position includes benefits like health insurance and opportunities for career advancement.

Qualifications

• Experience with Remote Access or Remote Desktop preferred.
• Experience with MS Exchange is a plus.
• Professional work history with a willingness to learn.

Responsibilities

• Provide excellent Customer Service to businesses and end users.
• Support clients with technical issues and service requests.

Skills

Excellent communication and Customer Service skills

Knowledge of MS Operating Systems

Knowledge of MS Office

Knowledge and experience with Active Directory

Previous experience using Citrix

Job description

Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

Job Description

If you enjoy providing excellent Customer Service to a variety of businesses and end users, then this is the position for you! This is a great opportunity to get your foot in the door at a great company. These positions are long term positions, with room for advancement.

Qualifications

• Excellent communication and Customer Service skill
• Knowledge of MS Operating Systems, MS Office, Hardware / Software, Lotus Notes, Internet/Email
• Remote Access or Remote Desktop experience preferred
• Knowledge and experience with Active Directory helpful
• Knowledge and experience with MS Exchange a plus
• Knowledge and experience with VPN helpful
• Previous experience using Citrix preferred
• Professional work history with a willingness to learn

Additional Information

BENEFITS:

• Immediately eligible for our optional Health Benefits, including Medical, Dental, Vision, Prescription Drug Coverage, Short-Term Disability and Group Life Insurance
• Vacation and Holiday Pay
• Access to our company Learning Center for training and career development
• Weekly pay through our electronic pay programs (via direct deposit or pay card)