Helpdesk Technician — Systems Support & Remote Access

Blue Cross Blue Shield of Wyoming; Cheyenne (WY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Best-In-Class Health Insurance

401(k) retirement plan

Paid time off (PTO)

Performance-based incentives

Job summary

Blue Cross Blue Shield of Wyoming is seeking a Systems Helpdesk Technician to provide essential customer support to end users, ensuring timely resolution of technical issues. The role involves maintaining LAN workstations and collaborating with IT team members to deliver high-quality service.

The ideal candidate will have a high school diploma and a strong foundation in customer service and technical troubleshooting. The position offers a competitive benefits package and encourages continuing education in Information Technology.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills are necessary.
• Experience in system administration or IT is preferred.

Responsibilities

• Provide technical support to end users and resolve issues.
• Maintain LAN workstations and network connections.
• Perform administrative tasks related to the telephone system.
• Support reliable access for end users through remote applications.
• Collaborate with IT team members on initiatives.

Skills

Customer service skills

Knowledge of Windows operating systems

Understanding of computer networking

System administration experience

Education

High school diploma

Continuing education in Information Technology

Job description

Blue Cross Blue Shield of Wyoming is seeking a Systems Helpdesk Technician to provide essential customer support to end users, ensuring timely resolution of technical issues. The role involves maintaining LAN workstations and collaborating with IT team members to deliver high-quality service.

The ideal candidate will have a high school diploma and a strong foundation in customer service and technical troubleshooting. The position offers a competitive benefits package and encourages continuing education in Information Technology.