Helpdesk Technician: Fast, Expert IT Support

Harris County; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Harris County, Houston, seeks a Helpdesk Technician to join the IT support team, delivering timely technical assistance to employees, customers, and partners while ensuring reliable IT infrastructure.

You will diagnose hardware, software, and network issues, install and maintain desktops, laptops, printers, and manage user accounts and security. Strong customer service and documentation skills are essential.

Qualifications

• High School Diploma or GED equivalent from an accredited educational institution.
• Experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.
• Experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office.
• Experience in end-user training or support.

Responsibilities

• Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.
• Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability.
• Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols.
• Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution.
• Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference.
• Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
• Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise.
• Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions.
• Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences.

Skills

Customer service

Troubleshooting

Verbal and written communication

Team collaboration

Leadership

Time management

Ability to lift 50lbs

Education

High School Diploma or GED

Associates Degree in Computer Science or related field

A+ Certification

Tools

MS Windows

MS Office

Job description

Harris County, Houston, seeks a Helpdesk Technician to join the IT support team, delivering timely technical assistance to employees, customers, and partners while ensuring reliable IT infrastructure.

You will diagnose hardware, software, and network issues, install and maintain desktops, laptops, printers, and manage user accounts and security. Strong customer service and documentation skills are essential.