Helpdesk Technician

Placements24; East End (United States Virgin Islands); Hybrid; USD 7,200 - 11,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Healthcare benefits

Paid time off

Job summary

Placements24 in Welkom is hiring a Helpdesk Technician to provide first and second-line IT support for staff. You will diagnose hardware, software, and network issues, document resolutions, and assist with asset management in a hybrid office/remote environment.

The ideal candidate has proven helpdesk experience, strong Windows/macOS knowledge, and effective communication skills to explain technical concepts to non-technical users.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong hardware, operating systems (Windows, macOS) and software knowledge.
• Familiarity with network troubleshooting and IT infrastructure.
• Certifications such as CompTIA A+ are a plus.
• Ability to work effectively in a hybrid model and travel to Welkom as needed.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts, permissions, and access to network resources.
• Document all support requests, actions taken, and resolutions in the IT ticketing system.
• Assist with IT asset management, including inventory and deployment of new equipment.

Skills

Helpdesk experience

Troubleshooting

Windows & macOS

Hybrid work adaptability

Education

CompTIA A+

Tools

IT ticketing system

Remote support tools

Printer management

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Technician to provide technical support to employees in Welkom . This role is critical for ensuring the smooth operation of IT systems and services, addressing user issues promptly and effectively. You will be responsible for diagnosing and resolving hardware, software, and network problems, as well as providing guidance on IT best practices. This hybrid position allows for a balance between office-based collaboration and remote flexibility, making it an ideal role for an IT professional in the Free State looking to make a significant impact.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts, permissions, and access to network resources.
• Document all support requests, actions taken, and resolutions in the IT ticketing system.
• Assist with IT asset management, including inventory and deployment of new equipment.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic IT infrastructure.
• Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
• Relevant certifications such as CompTIA A+ are a plus.
• Ability to work effectively in a hybrid model, commuting to Welkom as needed.

Benefits

• Competitive salary and annual bonus.
• Comprehensive medical and retirement benefits.
• Opportunities for IT certifications and advanced training.
• Generous paid time off.
• A dynamic and collaborative IT team environment.