Helpdesk Support Technician

Placements24; East End (United States Virgin Islands); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Training & certification

Growth opportunities

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join our client in Welkom, Free State. You will deliver first-line IT support to end-users, diagnosing hardware, software, and connectivity issues, and ensuring timely resolutions.

The role blends remote and in-office work, offering flexible hours and opportunities for certification and career growth within a collaborative IT team. Strong communication and problem-solving skills are essential, along with familiarity with Windows

Qualifications

• Proven experience as a Helpdesk technician or similar IT support role.
• Strong knowledge of Windows and macOS hardware and software.
• Experience with network troubleshooting and remote support tools.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Responsibilities

• Provide first-level technical support to users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access to company systems.
• Document support requests and resolutions in the ticketing system.
• Escalate unresolved issues to senior IT staff when needed.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Remote support

Education

CompTIA A+ certification

Tools

Remote access tools

Ticketing system

Windows

macOS

Networking basics

Job description

Our client is looking for a skilled and proactive Helpdesk Support Technician to join their team in Welkom, Free State . This role is responsible for providing first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues. You will ensure that all IT support requests are handled efficiently and effectively, maintaining high levels of user satisfaction. This position offers a blend of remote and in-office work, allowing for flexibility while ensuring critical support tasks are managed seamlessly. It's a great opportunity to advance your IT support career in the heart of the Free State .

Key Responsibilities

• Provide first-level technical support to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access to company systems.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to senior IT staff or specialized teams as needed.

Requirements

• Proven experience as a Helpdesk technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering a balance between remote and office work.
• Comprehensive health insurance coverage.
• Access to ongoing training and certification opportunities.
• A supportive IT team environment with opportunities for growth.