Helpdesk Support Analyst - Growth, Training & Benefits

Placements24; Willows (CA); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid coverage

Pension plan

Professional development support

Annual leave

Employee wellness programs

Job summary

Placements24 is seeking a diligent Helpdesk Support Analyst to join our client’s operations in Welkom, Free State. You will provide first-line technical support to internal staff, troubleshoot hardware, software, and network issues, and help maintain system stability.

The role requires strong problem-solving, clear communication, and knowledge of Windows, Office, Active Directory, TCP/IP, DNS, DHCP, and basic networking. Remote support tools are a plus.

Qualifications

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows OS, Microsoft Office, and common business applications.
• Experience with Active Directory management, user accounts, and group policy.
• Familiarity with networking basics: TCP/IP, DNS, DHCP, VPN.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Good communication and interpersonal skills; able to explain technical issues clearly.
• Ability to work independently and in a team.
• IT certifications (e.g., CompTIA A+, Network+, MS certifications) are a plus.
• Experience with remote support tools is advantageous.
• High school diploma required; IT degree preferred.

Responsibilities

• Provide first-level technical support for desktop hardware, software, and connectivity issues.
• Respond to user requests via ticketing system, phone, and email promptly.
• Install, configure, and maintain hardware, software, OS, and peripherals.
• Diagnose and resolve hardware/software issues; perform repairs as needed.
• Manage user accounts, permissions, and access in Active Directory.
• Assist with network troubleshooting including TCP/IP, DNS, DHCP.
• Escalate unresolved issues to senior staff or vendors with proper documentation.
• Create and maintain IT documentation and knowledge base articles.
• Perform regular system backups and ensure data integrity.
• Support rollout of new hardware and software deployments.
• Provide basic end-user training on IT systems and best practices.

Skills

Windows OS

MS Office

Active Directory

Networking basics

Troubleshooting

Communications

Teamwork

IT certifications

Education

High school diploma

IT-related degree preferred

Tools

Active Directory

Remote support tools

Job description

Placements24 is seeking a diligent Helpdesk Support Analyst to join our client’s operations in Welkom, Free State. You will provide first-line technical support to internal staff, troubleshoot hardware, software, and network issues, and help maintain system stability.

The role requires strong problem-solving, clear communication, and knowledge of Windows, Office, Active Directory, TCP/IP, DNS, DHCP, and basic networking. Remote support tools are a plus.