Senior Helpdesk Technician

Placements24; Houston (TX); Híbrido; USD 22.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Provident fund

Generous annual leave

Professional IT training & growth

Descripción de la vacante

Placements24 is seeking a Senior Helpdesk Technician to join a progressive financial services IT team in Randburg, Gauteng. The role blends on-site and remote work, with mentoring responsibilities and policy input. You will resolve complex issues, maintain systems, and ensure SLA-driven incident management.

The ideal candidate has extensive Windows/macOS expertise, strong networking, IT security knowledge, and relevant certifications. A bachelor’s degree or equivalent experience is required.

Formación

• Proven experience as a Senior Helpdesk Technician or similar IT support role.
• In-depth knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in hardware and software troubleshooting and repair.
• Strong understanding of IT security principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site duties in Randburg, Gauteng.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Responsabilidades

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose and resolve complex IT problems, escalating when necessary to specialized IT teams.
• Manage and prioritize IT support tickets, ensuring timely resolution according to SLAs.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Assist in the development and implementation of IT policies and procedures.
• Train and mentor junior helpdesk staff, sharing technical knowledge and best practices.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and security checks.
• Document technical solutions, procedures, and IT asset inventory.
• Contribute to IT projects and initiatives as required.

Conocimientos

Windows OS

macOS

Microsoft Office Suite

Networking (TCP/IP, DNS, DHCP)

Hardware troubleshooting

IT security principles

Communication

Mentoring junior staff

Hybrid work capability

Educación

Bachelor's degree in Information Technology or related field

Herramientas

CompTIA A+

CompTIA Network+

MCSA

Descripción del empleo

About the Role

Our client, a progressive financial services institution, is seeking a highly skilled Senior Helpdesk Technician to join their IT support team in Randburg, Gauteng . This role is crucial for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of the company's technology infrastructure. You will be instrumental in mentoring junior technicians, managing IT incidents, and contributing to IT policy development. This hybrid position offers the opportunity to work both on-site in our Randburg, Gauteng office and remotely, providing flexibility while maintaining essential team collaboration. We are looking for a seasoned IT professional with excellent problem-solving skills and a commitment to delivering exceptional support.

Key Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose and resolve complex IT problems, escalating when necessary to specialized IT teams.
• Manage and prioritize IT support tickets, ensuring timely resolution according to SLAs.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Assist in the development and implementation of IT policies and procedures.
• Train and mentor junior helpdesk staff, sharing technical knowledge and best practices.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and security checks.
• Document technical solutions, procedures, and IT asset inventory.
• Contribute to IT projects and initiatives as required.

Requirements

• Proven experience as a Senior Helpdesk Technician or similar IT support role.
• In-depth knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in hardware and software troubleshooting and repair.
• Strong understanding of IT security principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site duties in Randburg, Gauteng.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in the financial services industry is a plus.

Benefits

Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package, including private medical insurance, a provident fund, and generous annual leave. Opportunities for professional growth and advanced IT training are provided. This hybrid role offers the best of both worlds, with team collaboration in our Randburg, Gauteng office and focused work remotely. Join a stable and reputable organization where your technical expertise will be valued and you can advance your career.