Helpdesk Specialist II – Tier II Tech Support (Clearance Eligible)

Dfuse Technologies, Inc.; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Dfuse Technologies, Inc. is seeking a Helpdesk Specialist II in San Antonio, TX. The role provides advanced technical advice on company software and hardware and supports end-users across multiple platforms.

Responsibilities include Tier I/II problem resolution, routine system analysis, and coordinating with networking and software teams to restore services. A DoD security clearance or the ability to obtain one is required, along with Security+ certification and ongoing CompTIA CE participation.

Qualifications

• HS Diploma with 4 years of relevant experience or 2 years with an Associates degree or 0 years with a Bachelors degree or higher.

Responsibilities

• Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, sort, code and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Maintains network diagrams and circuit records.
• Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
• Interacts with other team members to restore services and identify and correct the core problem.

Skills

Service Desk

ITIL familiarity

Security+ Certified

Education

HS Diploma with 4 years of relevant experience

CompTIA CE Program

HDI certification

Job description

Dfuse Technologies, Inc. is seeking a Helpdesk Specialist II in San Antonio, TX. The role provides advanced technical advice on company software and hardware and supports end-users across multiple platforms.

Responsibilities include Tier I/II problem resolution, routine system analysis, and coordinating with networking and software teams to restore services. A DoD security clearance or the ability to obtain one is required, along with Security+ certification and ongoing CompTIA CE participation.