IT Helpdesk Specialist II — Global User Support

Kids for the Future; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision

HSA with Company Contribution

FSA

401(k)

Life & AD&D

Covered Parking

Job summary

ONE is seeking a Helpdesk Specialist II to provide end-user support for company devices and personal devices, handle ticket logging, and assist in setup and maintenance of user accounts in a fast-paced office and sales contact center.

The role covers onsite and remote facility support, including Active Directory maintenance, video conferencing setup, and knowledge base creation. A high school diploma and 2+ years of desktop support are required.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provide end-user support on all company devices and employee personal devices utilizing ONE’s software and systems.
• Record detailed ticket activity and resolutions in service logs, using the help desk ticket tracking system.
• Install, configure, and troubleshoot computers, printers and other peripherals.
• Assist in the setup of new user accounts and provide basic orientation to new users.
• Respond promptly to internal service inquiries and phone calls.
• Communicate and follow up with users while working on their issues and ensure successful and timely resolution.
• Assist with the maintenance of ONE’s Active Directory.
• Assist with office moves including all end-user hardware and other items where needed.
• Escalate unresolved technical support issues to the appropriate IT team member.
• Set up and support video conference solutions.
• Create knowledge base articles.
• Participate in department on-call rotation coverage as needed.
• Other duties or special projects as assigned.

Skills

Teamwork

Communication

Organization

Prioritization

Problem solving

Attention to detail

Self-motivation

Customer service

Education

High school

Tools

Active Directory

Server

VDI

Imaging

Microsoft Office

Job description

ONE is seeking a Helpdesk Specialist II to provide end-user support for company devices and personal devices, handle ticket logging, and assist in setup and maintenance of user accounts in a fast-paced office and sales contact center.

The role covers onsite and remote facility support, including Active Directory maintenance, video conferencing setup, and knowledge base creation. A high school diploma and 2+ years of desktop support are required.