HELPDESK REPRESENTATIVE

Artech Information System LLC; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company is seeking a Helpdesk Representative to diagnose and remedy complex Microsoft OS problems. The role involves configuring and installing common applications, as well as installing and removing desktop PCs and monitors. Excellent verbal and written communication skills are necessary to interact positively with clients. This position is for a duration of 1 year with the possibility of extension.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Good verbal and written communication skills.
• Ability to interact positively with clients.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.

Skills

Diagnosing Microsoft OS problems

Verbal communication

Written communication

Client interaction

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: HELPDESK REPRESENTATIVE

Duration: 1 year (with possible extension)

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.